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Supporting the utilities sector, FDM Document Solutions has extensive experience of managing complex mail fulfilment services, becoming a trusted supplier to leading UK energy providers. Providing customer communications, compliance documents, and marketing campaigns, we have improved efficiencies and passed on significant cost savings, delivering real value to customers.
Managed Print Services
We understand the need to take complicated requirements and make them simple, it’s all part of what we do. That’s why, when we work with utilities suppliers, we put in place the processes that take the complex out of communications. As an example, we pre-sort native data files, capture data from processed TNO/PDF documents, provide a hybrid mail service that allows remote workers and multisite operations to access systems and produce, print and mail documents at the touch of a button.
We also produce digitally printed documents, use machine enclosure to include inserts, track and trace all jobs, deliver despatch reports, PDF proofs and all data. This is then shared securely on our SFTP with additional password encryption.
Postage Discounts
As the price of postage continues to rise, it has become an increasing burden on utilities companies that send regular mass mailings to customers. As a company that handles mailings for hundreds of large businesses, FDM Document Solutions provides a postage optimisation service. This includes pre-sorting of mail to qualify for discounts and using bulk mailing services to reduce costs.
Typically, a utilities client can expect to reduce costs by 15%, which can mean savings of over £250k.
Expertise in Regulatory Compliance
As a heavily regulated industry, we appreciate the need to comply with Ofgem’s requirements. That’s why we have data accuracy and security checks including automated validation and data cleansing systems. Furthermore, we implement regulatory document management and can handle all compliance related customer communications.
Seamless Integration and Management of System Changes
Having worked with some of the UK’s largest utility providers, we appreciate that changes can occur. As so much more than a document management specialist, we play a pivotal role in managing any transitions.
With a specialist team in place, we can manage system migration and rebranding ensuring all customer communications are rebranded, templates updated, and where necessary customer information migrated. We also provide real-time monitoring and reporting to ensure our customers have the information they require, delivering complete visibility.
Improved Response Rates
As a document management specialist, our expertise extends beyond print, mail and postage. We also support our customers to ensure their customer communications are designed to get the best response. We also ensure letters are personalised using variable data printing and that they are provided in multi-language formats.
Personalised Service
At FDM Document Solutions, we believe in being more than a third-party supplier. That’s why we make it our mission to develop strong and lasting relationships with our customers. Not only does this make working together easier, it also means we can tailor our service to meet with the needs of the business.
With a focus on continuous investment, we can be flexible and scalable, providing our customers with access to the latest equipment and technologies.
We are also visible and hold regular in-person meetings with our clients. Every customer we work with has a dedicated Account Management team that they will come to know.
Building a partnership means that we can be responsive and proactive, delivering continuous improvement and greater value to each organisation that chooses to work with us.
Contacts
If you would like to learn more about our work in the utilities sector, please call our team on tel: 020 7055 1600 or arrange a meeting by emailing: sales@fdmdocumentsolutions.co.uk.
