Current Vacancies

FDM is one of the UK’s leading print and mail companies, providing document solutions for both the public and private sector.

We have provided tailored solutions for over 30 years and have a proven track record of delivery, process improvements and efficiency savings, while also ensuring a continuity of service. With unrivalled expertise and personal service, our aim is for our clients to enjoy effortless document delivery every time.

We are looking to grow our team by adding a proactive and results driven Client Delivery Manager.  If you are passionate about building strong client relationships, driving business growth, delivering exceptional service and contributing to continuous improvement initiatives, we’d love to hear from you!

Key Responsibilities:

• Client Relationship Management – primary point of contact for assigned clients
• Client Planning – develop account strategies to drive client success and retention
• Communication – regularly update on client projects and address concerns
• Cross-functional collaboration – work closely with internal teams to deliver solutions
• Upselling & Growth – identify opportunities to expand services with existing clients
• Reporting – prepare & deliver regular account performance reports

Qualifications / Experience:

• Proven experience in account management, sales or customer success
• Print and Mailing industry experience desired but not mandatory
• Customer-focused with a proactive attitude.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Problem-solving mindset with the ability to handle complex and challenging situations.
• High attention to detail and ability to multi-task in a fast-paced environment.

If you have the relevant experience and wish to apply for this role, please send your CV and a compelling cover letter highlighting your motivation and relevant skills to:

staff@fdmdocumentsolutions.co.uk

FDM is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates. Please note we will only contact those applicants who have been shortlisted for an interview.